Payment Policy

To ensure clarity and consistency, please review our payment policy below:

1. Payment at Time of Service
   Full payment or a completed insurance claim form is required at the time services and products are provided.
2. Insurance Excess Payments
   • For insured patients, payment for insurance excess and any products or services that cannot be claimed is always required at the time of the appointment.
   • If the client is unsure of the excess amount, a standard charge of £250 will apply.
   • Alternatively, we would greatly appreciate full payment of the invoice, after which the insurance company will reimburse you directly.
3. Treatment Estimates for Planned Procedures
   When a patient is booked for a planned procedure, we will provide an estimated treatment plan ahead of time for your review.
4. Deposits for Planned Procedures
   • A deposit is required following the admission appointment and prior to carrying out any planned procedure, to ensure payment.
   • The remaining balance will be due upon collection of your pet.
   • The following deposits apply:
     – Dental dog (scale and polish): £730
     – Dental cat (scale and polish): £630
     – Bitch spay 1-20kg: £480
     – Bitch spay 20-40kg: £650
     – Bitch spay >40kg: £800
     – Dog castration 1-20kg: £350
     – Dog castration 20-40kg: £400
     – Dog castration 40-60kg: £500
     – Dog castration >60kg: £700  
     – Cat spay: £300
     – Cat castration: £250
     – Soft tissue surgery: £800
     – CCWO: £2500
     – Other orthopaedic surgeries: £1300
     – Orthopaedic x-rays and/or joint tap: £600
     – Diagnostics & hospitalisation: £300
     – Diagnostics & sedation: £500
5. Insurance Pre-Authorisation
   • For insured patients undergoing planned procedures, a pre-authorisation with the insurance provider will be required.
   • Payment equal to the insurance excess must still be made in advance.
6. Accepted Payment Methods
   We accept the following payment methods:
   • Cash
   • Credit/debit card (Please note: American Express is not accepted)
7. Insurance Companies We Do Not Deal With Directly
   • Due to slow claims processing, we do not deal directly with Purely Pets and Co-op Insurance.
   • If your pet is insured with one of these companies, you will be required to pay in full and request reimbursement from your insurer directly.