
In an Emergency, We're Here for You
When your pet needs urgent care, every minute matters. That’s why we have a dedicated on-call vet available after our regular opening hours and on bank holidays—so you’re never left without support.
If your pet is unwell and you need help urgently, please call our emergency line:
📞 +44 7624 318444
When you call, you’ll be asked to leave a voicemail with your name, your pet’s name, contact number, and a brief description of the problem.
The on-call vet will return your call as soon as possible.
For Non-Urgent Concerns: VidiVet Has You Covered
Not sure if it’s an emergency?
Need advice late at night, but it’s not life-threatening?
Our partnership with VidiVet gives you 24/7 access to a qualified UK vet via the VidiVet app. You can send your questions any time and receive a personalised video response—often within minutes.
And the best part? It’s completely free for all our registered and active clients.
Use VidiVet to:
Check if symptoms need urgent care
Ask about medication, behaviour, or general concerns
Get expert reassurance, even out of hours

